0

Discussion topic: LOS light showing red

Reply
This message was authored by: Rtilley22

LOS light showing red

My WiFi box is flashing green but the LOS light on the openreach box on the wall is red , I'm unsure on what to do as this is effecting my whole home 

Reply

All Replies

This message was authored by: EmmaChapman

Re: LOS light showing red

Same 

This message was authored by: Smf00

Re: LOS light showing red

Yup I'm getting the same
This message was authored by: Gee21

Re: LOS light showing red

Same thing happening with mine too 

This message was authored by: Whitty1999

Re: LOS light showing red

Same thing bud

This message was authored by: Johnmurray82

Re: LOS light showing red

Mines also dropped out, last time it was a damaged fibre but assuming with so many people this may be a bt/sky issue 

This message was authored by: amyyy

Re: LOS light showing red

It's maintenance I think, 12am-7am

This message was authored by: Eryn29

Re: LOS light showing red

Same! 

This message was authored by: D3an1

Re: LOS light showing red

Same in Dorset 

This message was authored by: JadeL2

Re: LOS light showing red

I have the same thing 

This message was authored by: Josh+Stewart

Re: LOS light showing red

Where have you read this?

This message was authored by: Daniel0210

Re: LOS light showing red

Posted by a Superuser, not a Sky employee. Find out more

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: Chrisee

Re: LOS light showing red

Posted by a Superuser, not a Sky employee. Find out more

The forum has been seeing a lot of similar reports recently where overnight maintenance is causing the red LOS light. This means the ONT is not receiving any optical signal. The most likely explanation is that Openreach are doing a programme of work on the OLT units in the exchange that generates the optical signal which requires these to be shut down for a brief period.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply