LOS is red and there is no Internet connection

[DanH07415]

The LOS on my open reach box has turned red and there is no Internet connection. I have power cycled it, turning it off for 30 seconds, but still nothing.

[JimM1]

@DanH07415 See the sky info as linked below for you!

Can't connect to broadband and have a red light on your ONT

[caesarome]

@DanH07415 

Try running this line test to see if it finds the fault:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.