LG tv apps fail to update

[Jaykay78]

Hi, I was wondering if anyone could help please. I've previously had this issue but it seemed to sort itself out. Now I'm back to square one. 
Apps on my lg smart tv will not update via sky broadband. I have tried everthimg on my side. Rebooting, resetting and even factory resets. My understanding is it's some conflict with sky firewall that won't allow apps apps to install on my tv's. 
it can be very frustrating. So, if anyone can help I'd appreciate it. 

[caesarome]

@Jaykay78 

Have you tried either lowering your broadband shield settings or turning it off completely, you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

[Jaykay78]

Thanks for your reply. For some reason I can't access it. I tried your link there also but I keep getting an error message. I suspect that may be the problem. 

[Chrisee]

@Jaykay78 check you are signing with the Sky id linked to the Broadband account if you are certain you are give Sky a call to sort the id permissions.