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Discussion topic: Keeping hub but asked to return

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carly258
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Keeping hub but asked to return

‎19 May 2023 04:40 PM

We have just moved and have moved our broadband, phone and Sky Q to our new house.  I have today received in the post an envelop and reply paid address asking me to send my hub back to Unipart Logistics or I will be fined!  Done in error surely?

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Addie15
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Re: Keeping hub but asked to return

‎19 May 2023 05:01 PM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent carly258 an invite.

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cookiemonsteruk
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Re: Keeping hub but asked to return

‎19 May 2023 04:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@carly258 

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Addie15
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Re: Keeping hub but asked to return

‎19 May 2023 05:01 PM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent carly258 an invite.

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carly258
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Re: Keeping hub but asked to return

‎21 May 2023 12:28 PM

Tried to reply but no answer

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caesarome
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Re: Keeping hub but asked to return

‎21 May 2023 01:02 PM

Posted by a Superuser, not a Sky employee. Find out more

If you have replied then Sky should get back to you when they need to.

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