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Discussion topic: Keep losing connection
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This message was authored by: Coops1984
Message posted on 11 Jun 2024 04:29 PM
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Keep losing connection
For the last few weeks my internet has been pretty poor. Slowish speeds when browsing or watching things on netflix etc. it'll buffer. My mini box that uses the WiFi has been buffering a lot lately as well. Whenever I've run checks it says everything is fine and my download speed is as per my contract. Last night and today has been the worst. I've rebooted the router numerous times and I get connection again for about 5 minutes and it cuts off again. The longest I've had connection today is about 20 minutes and my mini box hasn't worked all day. I've tried contacting Sky today but can't seem to get through. I'm in the L32 area, is anyone else having similar problems?
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This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 11 Jun 2024 05:25 PM
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Re: Keep losing connection
Hi @Coops1984 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
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