Discussion topic: Keep losing WiFi
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Message posted on 17 Jun 2025 09:32 PM
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Keep losing WiFi
My WiFi keeps dropping, it constantly drops from my phone, I have a laptop which I cannot seem to get a decent WiFi signal on to do work calls, and in the evening my signal drops from my fire stick so unable to watch tv.
I am constantly rebooting the hub, all services say ok when do a check with sky. What's going on with it?!
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Message posted on 17 Jun 2025 09:39 PM
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Re: Keep losing WiFi
@Skyvip05 wrote:
I am constantly rebooting the hub, all services say ok when do a check with sky. What's going on with it?!
Have you run this line test as opposed to the service checker which looks at issues in you area:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Jun 2025 06:26 AM
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Re: Keep losing WiFi
Thank you for sending this, I've gone through and an engineer needs to come out to fix it!
thank you for your help!
Message posted on 22 Jun 2025 12:38 PM
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Re: Keep losing WiFi
U keep loosing signal from the rota
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