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Discussion topic: Keep losing WIFI

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This message was authored by Karlos1989. This message was authored by: Karlos1989.

Keep losing WIFI

Lost connection 3/4 times since Sunday. Once we reset everything it stays online for a while then disconnects and a solid red light appears on the hub.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Keep losing WIFI

Posted by a Sky employee

Hi there, @Karlos1989. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Karlos1989.
Topic Author
This message was authored by Karlos1989. This message was authored by: Karlos1989.

Re: Keep losing WIFI

Sky broadband is still dropping out and not reinstalling. Can you call me or arrange a private chat to resolve the issue please? I'm at work so I won't be able to respond right away.

 

thank you, Karl

Karlos1989.
Topic Author
This message was authored by Karlos1989. This message was authored by: Karlos1989.

Re: Keep losing WIFI

Broadband still dropping out. Solid red light on broadband hub. LAN flashing every 5 seconds. Need an engineer to do a site visit and replace faulty equipment.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Keep losing WIFI

Posted by a Superuser, not a Sky employee. Find out more

@Karlos1989.  Did you answer the private chat that Sky had opened with you before?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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