Keep losing WIFI

[Karlos1989.]

Lost connection 3/4 times since Sunday. Once we reset everything it stays online for a while then disconnects and a solid red light appears on the hub.

[Addie15]

Hi there, @Karlos1989. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Karlos1989.]

Sky broadband is still dropping out and not reinstalling. Can you call me or arrange a private chat to resolve the issue please? I'm at work so I won't be able to respond right away.

thank you, Karl

[Karlos1989.]

Broadband still dropping out. Solid red light on broadband hub. LAN flashing every 5 seconds. Need an engineer to do a site visit and replace faulty equipment.

[Highlinder]

@Karlos1989.  Did you answer the private chat that Sky had opened with you before?