Keep losing Internet connection

[whinmill]

Keep losing Internet connection cannot watch my TV as it's all through the Internet have rang Sky numerous of times about this problem. It's been ongoing since October need help

[Daniel0210]

@whinmill 

What have Sky done or suggested when you've reported this? 

[Mclean2]

Internet flow double billing Internet  keeps being resticked 

[Daniel0210]

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@Mclean2 wrote:

Internet flow double billing 

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@Mclean2 

No idea what you mean by that.

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@Mclean2 wrote:
Internet  keeps being resticked 

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Services are only 'restricted' when a payment is missed.

[whinmill]

Nothing told me to wait till February to get fiber fitted it's a joke not even reducing my bill

[JimM1]

@whinmill What is it you are looking for, getting a FTTP installed for FF Broadband is just not a click off the fingers and it get's done!

[whinmill]

Didn't say it was!  just a joke when you are paying for a service that your not getting won't send anyone out to look because Fiber is being fitted in feb 

[JimM1]

@whinmill You have probably been given the first available date when it is possible to get a FF Full Fibre install done, as to what is wrong on your original connection you do not say, or any reason why you are not getting an Engineer to look at what you have or wither it was deemed to be sufficient enough to get you through until your new broadband get's installed, it's a catch 22 at present trying to keep what is going working or cross that line to replace with new!