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Discussion topic: Keep getting email saying detected new device

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Avatar for NeilCam1234
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This message was authored by: NeilCam1234

Message posted on ‎03 Jul 2026 01:58 PM

Keep getting email saying detected new device

Hi I set up a new router yesterday and ever since then when I log into the my sky app I keep getting an email saying that they've detected a new device logging, but it's the same device I used before. If anyone can help in this matter would be grateful thanks 

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Jul 2026 04:33 PM

Re: Keep getting email saying detected new device

Posted by a Superuser, not a Sky employee. Find out more
@NeilCam1234 wrote:

Hi I set up a new router yesterday

 

What one have you got as there might be a setting you need to turn off to stop these emails.

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