Keep Number Request?

[RichQ]

So, long story short...I gave notice on my BB with Sky and moved over to another ISP.

I had full fibre fitted which did not involve any kit already in place ie phone line nor did the ISP put a port request in. I have cancelled the new ISP within my 14 days cooling period for service reasons!

So I called SKY today to discuss my options if I was to come back to them but they cant give me prices due to a 'Keep number request' by a third party 🤷🏼‍♂️

Has anyone else heard of this or dealt with a similar situation?

Thanks

[Chrisee]

@RichQ did you swapto another isp who uses the Openreach network or to an ISP using a different network? The former is normally straightforward but the latter can beca pain where number porting is invooved.

[RichQ]

Hi,

I'd switched to Virgin who I believe use their own network, which leads me to believe it is SKY who have messed up my cancellation and now cant do anything with my account!

[simon194]

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@RichQ wrote:

Hi,

I'd switched to Virgin who I believe use their own network, which leads me to believe it is SKY who have messed up my cancellation and now cant do anything with my account!

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It looks lie Virgin have requested a number port.

The problem with ISP's like Sky, that bundle the phone service with broadband, is when a number port is requested it automatically cancels the broadband as well.

[RichQ]

I've spoken to Virgin again, and they cannot see anything on the account for a number port. Everything with them is cancelled. Virgin only provided me fibre, I didnt take a phone line or anything else with them.

I think SKY messed up my cancellation as someone un-cancelled it a couple of days after my initial cancellation to run quotes (without telling me they un-cancelled).