Broadband
0

Discussion topic: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i had b

Reply
scot-c
What's this?
This message was authored by scot-c This message was authored by: scot-c

Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i had b

‎12 Apr 2023 08:16 PM

Just upgraded to ultrafast. This was installed yesterday but the speed I'm getting is the same as I originally had

Report post
Post 1 of 7
541 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎12 Apr 2023 10:17 PM

Posted by a Superuser, not a Sky employee. Find out more

@scot-c  Which speed did you upgrade to and where is the internet plugged into just now?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 7
515 Views
Reply
0 Likes
scot-c
What's this?
Topic Author
This message was authored by scot-c This message was authored by: scot-c

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎12 Apr 2023 10:36 PM

I have upgraded to ultrafast 149mbs but getting an average of 45

Report post
Post 3 of 7
509 Views
Reply
0 Likes
scot-c
What's this?
Topic Author
This message was authored by scot-c This message was authored by: scot-c

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎12 Apr 2023 10:37 PM

@scot-c wrote:

Just upgraded to ultrafast. This was installed yesterday but the speed I'm getting is the same as I originally had

It's plugged into the new fibre box and ethernet into the hub 

Report post
Post 4 of 7
508 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎12 Apr 2023 10:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@scot-c  And there is no DSL cable plugged into the old wall socket?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 5 of 7
502 Views
Reply
0 Likes
scot-c
What's this?
Topic Author
This message was authored by scot-c This message was authored by: scot-c

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎12 Apr 2023 11:12 PM

Nothing is plugged into the old socket the phone is plugged into the hub

Report post
Post 6 of 7
497 Views
Reply
0 Likes
Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Just upgraded to ultrafast. This was installed yesterday but im still getting the same speed i h

‎13 Apr 2023 07:27 AM

Posted by a Superuser, not a Sky employee. Find out more

@scot-c there can be a delay before Sky pick up the change at their end. If speeds are still as was this morning and youbarexsatisfied it isnt just down to poor wifi then give Sky a call. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 7 of 7
481 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion