Just got sky broadband and WiFi slow (paying for gigabit and WiFi guarantee boost)

[KHC1]

I have just moved house and got sky broadband installed. I went for the fastest option with highway and pay an extra £3 a month for fastest guarantee thing. The open reach engineer installed the router in my bedroom.

i tested connection on sky website and no known issues and claims I'm running at 600 (fastest is 900 available but I'm getting 600). I know this should be fast but it's running very slow when browsing internet sites on phone (new iPhone 15 pro max) and iPad.

How do I contact sky for help as it keeps bringing me here? 

[Tom-W19]

Hi @KHC1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147