Just Moved

[Minty615]

Ive moved house after a horrible flooding that has left me devistated and lost everything I have. I spent Christmas not knowing where I was going to be living this all happened the 15th of December and I have only just been given a temp house. As a 60 year old it is very tough to start all over again and rely on my daughter.

I finally got my Sky move completed but can not connect to the broadband. The engineer has said he woud report this but my daughter dealt with the move and informed Sky that I will more than likely need new equiptment due to lossing everything. But they brought nothing. I cant even speak to anyone this has affected my mental health so badly.

Please Sky replace my hub and help get me connected.

[KevNewMedia]

Hi @Minty615 

Thank you for joining the Sky Community.

I'm so sorry to learn of your situation and hope things get much better going forward.  I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Daniel0210]

@Minty615 

What a horrible experience. I was replying earlier then your post disappeared for a short time. 
In case you’re unaware, this is a customer helps customer based forum and you aren’t addressing Sky Customer Services here.

Are your insurance company able to help you with any of this as part of your claim? Otherwise you may have to call Sky and explain your unique circumstances. In addition because of what you've gone through it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication with this team
https://www.skyaccessibility.sky/

edit: post already escalated so no need to call. 

[TimmyBGood]

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@Minty615 wrote:

The engineer has said he woud report this but my daughter dealt with the move and informed Sky that I will more than likely need new equiptment due to lossing everything. But they brought nothing. 

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Worth noting that there's almost certainly no mechanism for an installer to bring a Hub, and if Sky had a record of you being in possession of one at the previous address that would probably stop the despatch of a replacement to the new one.