JIMOAK86

[JIMOAK86]

My broadband was working fine and just cut off my smart speaker. I've done all the checks and it says it's working fine but the voice light is amber now and not connecting to my SmartSpeaker anymore.

[Highlinder]

@JIMOAK86  What colour if at all is the internet light?

[JimM1]

@JIMOAK86 Voice light turning amber is a sure sign that the hub although giving out wireless wi-fi signal, will NOT be connected to the internet! You can try the 10 minute power off then back on and see if it does recover.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[JIMOAK86]

All other lights are green.  This has never happened before.  I've just had a thunderstorm go over an hour ago. Sky checked the connection and say its still good 

[JimM1]

@JIMOAK86 And thankfully it is not a very common occurence, but when one off the remote server's gets itself in a tissy one of the sign's that has happened, they are remote and when sky become aware off it will get reset or if required fixed, and having a thunder storm roll through then as you say anything can go!

[JIMOAK86]

All other lights are green.  Sky have done an online check for me and say it has good connection 

[JIMOAK86]

I am willing to wait a few hours to find out if it resets itself but obviously loosing contact with smart devices is disappointing 

[JIMOAK86]

I turned off the power during another quick thunderstorm that passed, it's taken another 30min and by magic started working again.  

Thank you for everybody's interest and help with my problem.