Issues with my broadband

[Jul7]

Hi, I've recently joined you for broadband, meant to be on gigafast...

Ive used the Sky connection checker and it's showing no issues. However, when I use an independent service checker, my upload speeds are coming in at around 29mbps and my downloads are even worse. My home CCTV footage keeps saying no signal so isn't recording, it's a real struggle to use any streaming apps on my TV's, my mobile phones wifis are awful and laggy. I only had it installed last week and it's been since then.. so much so, I've had to use my own money to buy a wifi booster for my home. But this still isn't resolving the issue. I want something sorted ASAP or I will be leaving, as this isn't acceptable at all.

[ProbsSteph]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141