Issues with move home

[Paris7]

Hello all. 

I'll be moving to a new home in 2 weeks from now. I contacted Sky to state my new address so as to move my sky account to the new property. Though, the assistant on the phone after checking they told me there is not broadband/connectivity in the property I'll be moving. This cannot be the case as the apartment belongs to a block of same apartments with neighbours having sky broadband. Also the apartment has sockets and all the relevant stuff to install your router etc.I was told to speak  to the building manager about it. Does anyone know why this happens? Thank you.

[Chrisee]

@Paris7 there is no 100% guarantee that one aprtment in block will be able to get a service because the other residents already have one because there may not be a spare line its rare but does happen.

Enter you full new address into the folowing checker which tells you what services Openreach can offer if you want help understanding the output post it to thecforum after obscuring the reference to your address include both the table and the first 3 lines of notes. It msy also becworth running one of the other apartments to see what if any differences there are Openreach Checker