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Discussion topic: Issues with broadband
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This message was authored by: Jodie688
Message posted on 06 Aug 2026 03:30 PM
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Issues with broadband
Having issues with my broadband over the past few days, children unable to stream constantly loading having to use internet data. I've checked my internet connection several times but shows no issues. Since having this new fibre fitted feels like have constant connection issues
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This message was authored by: stereohaven
Posted by a Superuser, not a Sky employee.
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Message posted on 06 Aug 2026 03:38 PM - last edited: 06 Aug 2026 03:39 PM
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Re: Issues with broadband
@Jodie688 wrote:
Having issues with my broadband over the past few days, children unable to stream constantly loading having to use internet data. I've checked my internet connection several times but shows no issues. Since having this new fibre fitted feels like have constant connection issues
Assuming it is Full Fibre you had installed @Jodie688 ? Which hub do you have, is it the white one? You can check here if it helps.
When you say you have checked your internet connection, do you mean using the service checker in MySky? Have you power cycled the ONT at all (the box on the wall the full fibre goes into then connects to the hub)?
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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.
Please Note: I am not a sky employee, just a customer the same as you.
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