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Discussion topic: Issues with broadband

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This message was authored by: Jodie688

Issues with broadband

Having issues with my broadband over the past few days, children unable to stream constantly loading having to use internet data. I've checked my internet connection several times but shows no issues. Since having this new fibre fitted feels like have constant connection issues
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This message was authored by: stereohaven

Re: Issues with broadband

Posted by a Superuser, not a Sky employee. Find out more

@Jodie688 wrote:
Having issues with my broadband over the past few days, children unable to stream constantly loading having to use internet data. I've checked my internet connection several times but shows no issues. Since having this new fibre fitted feels like have constant connection issues

Assuming it is Full Fibre you had installed @Jodie688 ? Which hub do you have, is it the white one? You can check here if it helps.

 

When you say you have checked your internet connection, do you mean using the service checker in MySky? Have you power cycled the ONT at all (the box on the wall the full fibre goes into then connects to the hub)?

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