Issues with broadband

[Nickilouise]

Hi, first time posting here but I'm having issues with connected devices to my broadband, I've checked and I have over 9 yet only 5 are actually mine. I cannot remove them and it's not letting me change the wifi password, I already have a booster too but I'm still struggling with the WiFi upstairs. Any advice? 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.