I've been having intermittent issues with my work laptop since last Thursday (12/9/24). I'm on the white sky WiFi max router (SR213 I believe) with 3 boosters across a three storey house.
Signal isn't the problem, it's the intermittent issue I have with opening documents and accessing certain sites at work. Opening Microsoft documents, searching sites and other issues results in long delays or just times out. Teams says it can't authenticate me so I don't get messages or emails during this time.
I've spoken with my work IT dept who say they've had a few users with similar issues but it's a problem on Sky's side. I'm not permitted to change the DNS settings on my work laptop due to security reasons so that's a no go. I'd previously done this for my other devices as I was also having issues with my iPad Pro (2018) - I changed to google's DNS which resolved the problem.
it's so frustrating sometimes it works, sometimes it doesn't.
Things I've tried:
- I've disabled the broadband shield entirely and tried different access settings
- I've tried all the different security WiFi settings (WPA3t, 3 and 2)
- I've reset the router by holding the WPS for long enough and then needed to re-pair my boosters
- I've continually disconnected from the WiFi, left it a while and then reconnected
- I've updated the drivers on my work laptop
All of the above haven't resolved the problem - help!
