Issues signing into hub/router

[scullybug]

I have tried to enter the username as 'admin' and tried both 'sky' as the password and the password on the back of the hub/router and neither are being accepted and there's no option for 'forgotten password' to reset it.

Please help!

Thanks

[Highlinder]

@scullybug  Which hub do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[scullybug]

I have the sky q hub

[Highlinder]

@scullybug  You can find how to access the router panel in the image below.

[scullybug]

Username admin and password sky didn't work, neither did the password on the router panel - that's why I posted on here, because I still can access it.

[Eeeps]

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@scullybug wrote:

Username admin and password sky didn't work, neither did the password on the router panel - that's why I posted on here, because I still can access it.

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I expect the username and password are case sensitive - make sure you use lower case for both.

If that doesn't work it sounds like the password has been changed at some point  - you will need to perform a factory reset by using the button on the back of the hub. (press and hold for > 10 seconds)

[scullybug]

Thank you everyone for all your help, It appears to have sorted itself out now and is letting me back in and update.