@Lucy5551
As we are customers here then it not much we can do.
When this happens what do the lights do on your broadband hub so are any out or do they flash ?
You could also try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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