Hello
do you have a telephone plugged into the uk telephone port at the back of the hub ? If you do i would recommend checking here https://www.sky.com/help/servicestatus to see if there are any issues with your service. Or if you need further help id recommend calling customer services hope this helps
Please Note: I am just another customer not an employee
Sky Glass Gen 2 43” Volcanic Grey, Sky Live, x1 Sky Stream Puck, Sky Broadband Superfast (Part Fibre), Sky Max Hub (SR213), Sky Ultimate TV, Sky Cinema, Sky UHD & Dolby Atmos, Whole Home, Ad Skipping. Former Sky Q Customer
