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Discussion topic: Internet connection problems

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Avatar for ShannonEllis
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This message was authored by: ShannonEllis

Message posted on ‎04 Feb 2025 07:42 PM

Internet connection problems

Hello, im just wondering if i could get some help as since the strong winds that we had my internet connections been really slow at times and not connecting properly to our xbox and alexa sometimes too and im unsure how to fix it.

Thank you, 

Shannon Ellis 

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Avatar for xchrissyboix23
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This message was authored by: xchrissyboix23

Message posted on ‎05 Feb 2025 05:50 AM - last edited: ‎05 Feb 2025 05:52 AM

Re: Internet connection problems

Hello

 

you can check your services here https://www.sky.com/help/servicestatus to see if it picks up any issues with your services. If this doesnt help id recommend calling customer services 

Please Note: I am just another customer not an employee

Sky Glass Gen 2 43” Volcanic Grey, Sky Live, x1 Sky Stream Puck, Sky Broadband Superfast (Part Fibre), Sky Broadband Hub 4.2 (SR203), Sky Ultimate TV, Sky Cinema, Sky UHD & Dolby Atmos, Whole Home, Ad Skipping. Former Sky Q Customer

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