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Discussion topic: Issue with open reach
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This message was authored by: Rogerdat
Message posted on 21 Nov 2025 12:45 AM
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Issue with open reach
Open reach issue: WIFI down with LOS indicator
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 21 Nov 2025 05:53 AM
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Re: Issue with open reach
When it is down after midnight to around 6am then it could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
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