Issue remains. No broadband

[Rob377]

Hi. My broadband went off yesterday morning. The believe the same happened to many people in my area. 
some people are reporting their broadband is back. 
we had an engineer booked between 8-13:00 today. No one showed up. I work from home so had to miss work during this time to wait for the engineer. I would have better communication 

I have tried resetting the router, but still no connection. I gave re-run to test through the app which suggests there is no problem - but clearly there is. I have received a text to say I have been assigned a specialist but the might not give an update until the 7th December. That is Sunday - an alarming wait.  
I request an engineer visit as a matter of urgency to locate the problem, as your remote tests seem unable to do this. 

[JimM1]

@Rob377 You are aware that the Forum is not sky Customer Service and nothing at all is going to happen with your posting!

[Daniel0210]

@Rob377 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You will have been allocated the earliest appointment in your area.

Remember that Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

[GD1]

@Rob377  You should also be aware you can't demand an engineer urgently as that is not a thing with a domestic service, if you do manage to book an engineer the SLA is 2 working days from being reported, so that will be Monday or Tuesday at the very earliest.