@Trevor77
After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £9.76 for each day until it is.
Your compensation will start from the third full working day. So, if you told us about the problem on:
Tuesday - you’ll get compensation from Friday.
Friday - you’ll get compensation from:
Wednesday. Weekends aren't working days.
Or Thursday if there was a bank holiday on Monday. They aren’t working days.
https://www.sky.com/help/articles/auto-compensation
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
