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Discussion topic: Internet

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Avatar for Kimberlina
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This message was authored by: Kimberlina

Message posted on ‎07 Jun 2026 04:59 PM

Internet

Hi there,

 

I currently have no internet. 

 

I have reset my router. Unplugged and reconnected everything. The router is showing WiFi working and power working but the internet light is not green.

 

I am at a loss on what to do.

 

Thanks

 

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎07 Jun 2026 05:02 PM

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@Kimberlina 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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