Internet

[Laddio]

Internet 

Recently had new router fitted

we are not getting coverage all over the house ,we have an extender & this is still not solving the problem .

it freezes all the time

[caesarome]

@Laddio 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[SGT8870]

We've had loads of issues since joining sky..,we've got 4 mini boxes, as well as the main sky q box plus 4 yes 4 sky pod extenders...we are still having problems ...even with 4 extenders!!

[JimM1]

@SGT8870 What sky hub are you using on the system plus which extenders? As i see you mention pods, do look at now how you have to change a sky Q to work on a sky Max system! Sky Broadband Hub and the sky Broadband booster is the prefered operation on the old sky Q mesh!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start