0

Discussion topic: Internet

Reply
This message was authored by: Jigar2

Internet

sky broadband 

Reply

All Replies

Avatar for Jigar2
Level 0 icon
Topic Author
This message was authored by: Jigar2

Re: Internet

Internet not working 

This message was authored by: caesarome

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@Jigar2 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Daniel0210

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@Jigar2 

Your duplicate thread has been removed. You've had the correct advice on this one.,


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Reply