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Discussion topic: Slow broadband and bad connection upstairs

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Avatar for Joggo
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This message was authored by: Joggo

Message posted on ‎14 Sep 2025 01:49 PM

Slow broadband and bad connection upstairs

Hi our new broadband is okay downstairs near the hub but upstairs the connection is not good,it keeps getting disconnected what is wrong with it please??

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Sep 2025 04:22 PM

Re: Slow broadband and bad connection upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Joggo 

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

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