@Shelly48
Short answer is that as customers we don't know. The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 FULL WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.
As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
