Internet

[Jan115]

The light for internet on my black box is red and I can not access the internet or use my apps on tv. I have run the network status and I am not connected to the internet. I have turned off everything and back on, I have followed instructions and disconnected at the wall and put back in after 5 seconds making sure it clicks. No joy, still not working.

[GD1]

@Jan115   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.