@Lauraavalillie if it is on an iPhone it is a fairly common issue as Apple in their infinite wisdom decided that any WiFi security standard lower than WPA3 is potentially insecure. The black Sky hubs only offer WPA2 in common with the vast majority of routers. The new white Sky Max hub does support WPA3 but in practice given the huge majority of devices don't often has to be downgraded to WPA2 to allow older devices to connect
The risk of anyone hacking a WPA2 wifi network is remote so unless you are a target of a state security service or organised crime it isnt anything to worry about.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
