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Discussion topic: Internet

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Avatar for GemmaCranmer
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This message was authored by: GemmaCranmer

Message posted on ‎06 Dec 2024 11:18 AM

Internet

No internet. Have turned off router on multiple occasions. Left for 30 seconds before turning back on. Still no signal. Have tested system and says no probs. All lights on router are green and solid.  

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎06 Dec 2024 09:50 PM

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@GemmaCranmer 

Did you run this line test:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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