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Discussion topic: Internet
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This message was authored by: Niki1986
Message posted on 04 Jul 2024 07:18 PM
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Internet
My internet has stopped working the green light is on for power and WiFi but not the internet itself it is happening quite a lot lately but usually if I unplug it and plug it back in it comes back on but this time it isn't
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 04 Jul 2024 08:12 PM
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Re: Internet
@Niki1986 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
If you have found this solution helpful please tick this as the answer.
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