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Discussion topic: Internet

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This message was authored by: Jason841

Internet

Hi can I have a new router as the hub keeps turning off and not rebooting. Iv got fibre straight to my house. I had know problems with my Internet before I got sky. I've got sky stream so without Internet it's useless to me. This keeps happening every couple of weeks.
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This message was authored by: mae-3

Re: Internet

@Jason841 

 

This has been raised on the forum previously that the Sky Hub won't recover from a disconnection. The process that is supposed to do the service is called a watchdog, unfortunately, Sky implementation needs work.

 

Recommend Sky look into the watchdog functions on all the routers and adjust them accordingly.

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