Internet

[riley08]

Internet is connected for a matter of seconds then off for seconds, have tried Sky they say the internet is ok, and nothing they can do other than me pay £5 a month for a new router as mine is 6 years old and it COULD be that.  Alexa is playing in kitchen no problem, I just don't understand.   Any replies I'm in my 70s and not particularly tech savvy  Thank you

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @riley08 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks