Want to speak to a sky advisor

[Mumx5]

Can't change my wifi password on the hub and need to speak to an advisor 

[Chrisee]

@Mumx5 Sky's agents cannot change passwords remotely so try using these instructions https://www.sky.com/help/articles/find-and-change-your-wireless-password

they definitely work if they dont check you are entering the current password corrrectly its easy to read the number 0 for a letter O etc.

If you want to call Sky using your Sky Talk line and dial 150 for a free call.

[Mumx5]

Thanks I've found where to do it...is the username and password the same as my log in do you know by any chance. I can't log  into the change wifi change password. 

[Chrisee]

@Mumx5 read the pages linked in my post the Hub's username is normally admin but it is all explained for each model of hub as they differ.