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Discussion topic: Internet

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MariG93
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This message was authored by MariG93 This message was authored by: MariG93

Internet

‎08 Apr 2024 06:58 PM

Dear Sr/Madam I Hope my message finds you well. We have several days in which the Internet connection is lost and we do not know why neither the cable nor the WiFi works I appreciate your prompt response. Best Mariana
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peter-marlow+1966
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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Internet

‎08 Apr 2024 07:33 PM

We are all customers here not sky 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet

‎08 Apr 2024 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@MariG93 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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