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Discussion topic: Internet

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This message was authored by: MariG93

Message posted on ‎08 Apr 2024 06:58 PM

Internet

Dear Sr/Madam I Hope my message finds you well. We have several days in which the Internet connection is lost and we do not know why neither the cable nor the WiFi works I appreciate your prompt response. Best Mariana
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Superuser
This message was authored by: peter-marlow+1966

Message posted on ‎08 Apr 2024 07:33 PM

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

We are all customers here not sky 

P c marlow
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This message was authored by: Highlinder

Message posted on ‎08 Apr 2024 07:42 PM

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@MariG93 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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