This discussion topic has been answered Discussion topic: Internet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 31 Mar 2026 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
For the last two days my Rutor is slowly flashing green I have tried everything can't even get on the chat
Best Answers
Message posted on 31 Mar 2026 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
@Tasha0709 the flashing green light means the hub cannot negotiate a connection due to a line issue.. You do need to talk to Sky to get this sorted if the online service checker in the My Sky app run over a mobilre connection doesnt offer to book an engineer after taking you through a few steps. Calling Sky is far quicker than waiting for the chat function but the automated system is even quicker
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 31 Mar 2026 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
@Tasha0709 the flashing green light means the hub cannot negotiate a connection due to a line issue.. You do need to talk to Sky to get this sorted if the online service checker in the My Sky app run over a mobilre connection doesnt offer to book an engineer after taking you through a few steps. Calling Sky is far quicker than waiting for the chat function but the automated system is even quicker
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page