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Discussion topic: Internet

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This message was authored by: Paul500

Message posted on ‎07 Jan 2025 12:51 PM

Internet

Hello

 

I'm having a problem with my internet. I work from home and use Teams quite a lot. My internet is intermittently dropping out so I lose connection with the call. I have rebooted the router on several occasions and my IT team have checked my laptop so all is good from that side.

 

Can you help please?

 

Many thanks

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎07 Jan 2025 01:09 PM

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@Paul500  Are you connecting over wifi, is it your wifi that the issue rather than the broadband line, wifi can drop off due to weak signal or due to interference from other signals nearby.

 

Have you tried the steops here?  https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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