Internet stopped

[MasoudMardani]

Yesterday, my internet connection stopped working, so I tried to book an engineer. Today, the app says that the engineer came and fixed the problem, but this is not the case—the problem still exists.

I have booked another engineer for tomorrow, but I’m not sure whether this will actually help. I couldn’t find another way to contact Sky’s support team.

I only recently signed up for Sky Broadband, but unfortunately, I’m already dissatisfied with the service.

[caesarome]

If an engineer has been booked then it will be that there is a fault outside of your property somewhere so they should be tasked to go to it to carry out the fix.

[MasoudMardani]

I hope the engineer comes tomorrow to address the issue. We were waiting for him today, but no one came. Because of that, I booked another appointment for tomorrow. If he does come this time, at least we’ll know that the issue is going to be resolved.