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Discussion topic: Internet still down after resetting

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This message was authored by HildaB This message was authored by: HildaB

Internet still down after resetting

My WiFi went off at around 1:15am. I reset the router but the internet light won't come on 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet still down after resetting

Posted by a Superuser, not a Sky employee. Find out more

@HildaB 

 

That time would be prime for openreach and sky to carry out maintenance to avoid impacting the same number of users they would if they did it between 9-5.

 

What area are you in?

 

Whatever happened the earliest you could report would be 08:00 so drop us a post if you're not up then

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by Keiran This message was authored by: Keiran

Re: Internet still down after resetting

Mine is also down, I've also tried to reset router and still won't come back on, I've powered down and restarted also. Still won't come back on 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet still down after resetting

Posted by a Superuser, not a Sky employee. Find out more

@Keiran if your service is down this morning there is a fault you need to report if its back up it was overnight maintenance which is a pain but is unavoidable.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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