Internet speed

[HannahSmith2]

Good evening, I have noticed over last few months that our internet speed is very poor and test on the app to check. I does appear to be low. I decided to check on an online speed checker and it is literally half what the sky check reads. This evening it's been as low as 0.69 mbps and 3.22 mbps upload. Can this please be resolved. Is it the router needing an update or new? Do I have a speed guarantee ? Many thanks 

[Addie15]

Hi there, @HannahSmith2.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.