Internet speed keeps dropping in and out

[Kanep14]

I am writing to raise an issue regarding the ongoing issues I have been experiencing with my Sky broadband service. For some time now, my internet connection has been consistently dropping in and out, which is causing significant disruption to my daily activities.

The unreliable service has affected me in several important areas, including:

Constant disconnections make it impossible to enjoy or properly participate in online games, I rely on a stable internet connection to work effectively, and the frequent dropouts are negatively impacting my productivity. Even basic browsing, streaming, and communication are being disrupted by the unstable connection.

Given the service I am paying for, I expect a reliable and consistent internet connection. These ongoing problems are unacceptable and fall short of the standards Sky promises its customers.

I request that you investigate this issue as a matter of urgency and provide a resolution as soon as possible. If the problems persist, I will have no choice but to consider alternative providers.

[Daniel0210]

@Kanep14 

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Note: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.