Internet slow

[Flowe1]

I’ve been experiencing extremely slow internet speeds for quite some time now, and the service quality has been very disappointing considering what I pay for.

Although I’ve run the speed tests and they indicate that the connection is fine, in reality, it’s far from good. It takes an excessive amount of time to upload files, and most uploads fail altogether.

I believe there’s a definite issue with either the internet connection or the modem, but I’m not sure which. I’m seriously considering switching providers if this issue persists.

Please look into this matter urgently.

Kind regards

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147