Internet slow

[Andrew243]

My internet is showing as fine on the sky app but my actual speed is incredibly poor. We are only getting 10 mbps download speed and 12.6 mbps upload. Not good enough to support simple streaming services. Can this be fixed please

[Tom-W19]

Hi @Andrew243 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.