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Discussion topic: Internet problem

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Avatar for Alicia1999
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This message was authored by: Alicia1999

Message posted on ‎13 May 2026 06:19 PM

Internet problem

Hi. Our router seems to be working but when we try to stream it says no internet connection. I have turned the router off a few times now and reset it and it still isn't working. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 May 2026 07:43 PM

Re: Internet problem

Posted by a Superuser, not a Sky employee. Find out more

@Alicia1999 

What is the device that is returning the no internet message ?

Has it been working up to now ?

Does it show as being connected to your wifi network ?

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