Broadband speed 4.2

[jadesutherland1]

This is the 3rd time I have contacted you now over my broadband it isn't working I can even use my heating as it's through hive. The speed with only me at home no one else is jumping from 4.2 to 7mbps

[caesarome]

@jadesutherland1 

We are custo,ers here who help each other so you haven't tried contacting any of us !

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.